Guest communication
Enquiries, arrival information, check-in coordination and support throughout each stay.
For landlords
Your property.
Properly managed.
Reliable short-let management built around experience, accountability and attention to detail.
Add landlord page heroA wide view of a bright, professionally presented property
assets/landlord-hero.jpg400+units within the regional portfolio Tobias previously helped oversee
20+cleaners, managers and contractors led across prior operational roles
1accountable local contact for your Spire management relationship
Complete day-to-day oversight
What we take care of.
Your property needs more than bookings. It needs consistent people, processes and follow-through behind every stay.
Cleaning & preparation
Turnover schedules, linen, consumables and presentation standards before guests arrive.
Maintenance
Issue identification, contractor coordination and clear owner updates when action is needed.
Operational oversight
The day-to-day details, checks and follow-ups that keep accommodation running properly.
Bookings & availability
Listings, reservations and calendar management across the agreed booking channels.
Owner reporting
Monthly statements and straightforward communication about performance, costs and property matters.
What changes with management
Keep ownership. Hand over the operation.
Full management is designed to replace day-to-day coordination with one accountable operating partner.
| Responsibility | Self-managed | With Spire |
|---|---|---|
| Guest communication | You monitor enquiries, arrivals and in-stay support. | We manage the agreed guest journey and follow issues through. |
| Property turnovers | You schedule cleaning, linen and readiness checks. | We coordinate preparation against each booking. |
| Maintenance | You diagnose issues and chase contractors. | We identify, coordinate and report within agreed authority. |
| Owner visibility | You assemble booking, cost and property information. | You receive a clear monthly statement and direct updates. |
Why operations matter
Consistency protects standards.
Cleaners need clear schedules. Guests need accurate information. Maintenance needs to be followed up. Problems need to be owned until they are resolved.
Our approach is built around clear responsibilities, repeatable procedures and practical experience running short-let accommodation across a large regional portfolio.
We take the day-to-day operation seriously, so you spend less time chasing answers or dealing with avoidable issues.
Add standards photoA made bed, welcome setup or close detail showing attention to standards
assets/landlord-standards.jpgChoose the support you need
Two ways to work with Spire.
Primary service
Full property management
End-to-end operational oversight for owners who want one team responsible for the agreed day-to-day service.
- Listings, bookings and guest communication
- Cleaning, linen and property preparation
- Maintenance coordination and owner reporting
Flexible support
Operational support
Focused help for owners or operators who already manage properties but need stronger systems, standards or practical input.
- Operational reviews and improvement plans
- Cleaning and readiness processes
- Team, workflow and issue-resolution support
How management starts
A clear route from first conversation to first stay.
Property review
We discuss the property, your objectives, its current setup and whether short-let management is the right fit.
Management plan
We agree the scope, responsibilities, commercial terms and practical requirements.
Onboarding
Listings, property information, access, cleaning, linen and operating procedures are put in place.
Ongoing operation
We manage the guest journey and day-to-day property requirements, with monthly owner reporting.
20%
Full property management
Straightforward fees.
Our management fee is 20% of gross accommodation revenue before booking-platform fees, excluding guest cleaning fees. The rate is inclusive of any applicable VAT.
Guest cleaning fees are retained by Spire Stays & Property to fund cleaning, linen and consumables. Owners receive a monthly statement with a clear view of property income and agreed costs.
The full service scope, expenses, payment arrangements and responsibilities are set out in each property’s management agreement.
A sensible fit
Properties we can operate confidently.
We assess each opportunity individually, with standards and reliable delivery ahead of portfolio growth.
- Located within a core region or suitable for supported remote management
- Safe, compliant and ready—or capable of becoming ready—for guests
- Suitable access arrangements for reliable turnovers and maintenance
- An owner aligned with consistent standards and clear responsibilities
Do you only manage large portfolios?
No. A single apartment, house or holiday let can be considered, as can a growing portfolio.
Can you help before the property is ready?
Yes. The property review can identify operational requirements and priorities before onboarding.
What if my property is outside a core region?
Other UK locations are considered where reliable local operations can be established. See the service-area page or send the postcode for an initial view.