Frequently asked questions
Clear answers before we begin.
The practical details of property management, onboarding and guest support—all in one place.
For property owners
Management and fees.
Final responsibilities and commercial terms are confirmed in the management agreement for each property.
What is included in full management?
The agreed service can cover listings and calendars, guest communication, cleaning and linen coordination, property preparation, maintenance follow-up, issue resolution and monthly owner reporting.
What does full management cost?
The fee is 20% of gross accommodation revenue before booking-platform fees, excluding guest cleaning fees. The rate is inclusive of any applicable VAT.
How is the cleaning fee handled?
The guest cleaning fee is retained by Spire Stays & Property to fund cleaning, linen and agreed consumables.
How are owners kept informed?
Owners receive a monthly statement showing property income and agreed costs, alongside direct updates when a property matter needs attention or a decision.
How do maintenance approvals work?
Authority, spending limits and emergency arrangements are agreed during onboarding. Costs and material issues are reported in line with that agreement.
What kinds of property do you manage?
Single apartments, houses, holiday lets and portfolios can all be considered. The property must be safe, compliant and operationally suitable for guest accommodation.
Getting started
Review and onboarding.
What happens after I enquire?
We discuss the property, location, current setup and your objectives. If it appears to fit, the next step is a fuller property and operational review.
How long does onboarding take?
It depends on property readiness, compliance information, photography, listings, access, cleaning and linen arrangements. A practical timeline is agreed after review.
Which locations do you cover?
Our core coverage includes Chesterfield, Manchester and Sheffield. Other UK locations are considered where reliable local support and consistent standards can be maintained.
Can you help if I already self-manage?
Yes. Operational support can focus on systems, cleaning standards, workflows and issue resolution without necessarily moving straight to full management.
For guests
Before and during a stay.
How will I receive arrival information?
Property-specific check-in details are sent before arrival using the contact information connected to the booking.
What if I need help during my stay?
Your booking information will explain how to contact the team responsible for the property. Please report issues promptly so they can be assessed.
Can I book directly through the website?
Direct booking is coming soon. Until then, email your dates, preferred location and accommodation requirements to check current options.
Are properties available in every service area?
No. The management area shows where Spire may take on properties; guest availability depends on the live portfolio at the time.